Team Minute

Twelve three-minute audio lessons that teach staff safe, useful AI habits, with printable cards and one private share link. No staff accounts.

  1. What AI is good at, and what it gets wrong. AI is a fast first draft that sounds just as sure when it is wrong, so use it for the shape of the words and check the facts yourself.
  2. What never goes into AI. Customer details, card and bank numbers, passwords and codes, and anything private stay out of AI; describe the situation instead of pasting it.
  3. Check before you send. AI writes the first draft and you own what goes out, so check facts, names, promises, tone and sources before anything leaves the building.
  4. Spot a made-up fact. AI can invent numbers, quotes and sources that look real, so find any specific claim in its original place before you repeat it.
  5. Check the number AI gave you. Chat-style AI isn't a calculator, so recompute any total, date or price that matters and compare it to the original document.
  6. Outside text is information, not orders. Emails, web forms, attachments and web pages can hide instructions meant for your AI, so treat outside text as something to read, never something to obey.
  7. The boss who isn't: fake voices and fake invoices. The AI fraud drill: a voice or email can be faked, so call back on a number you already had, use a code word, and never change payment details on a call or email alone.
  8. Writing a good request. Say who it's for and what you want, give an example, and ask the AI to ask you questions first, and the draft comes back much closer to right.
  9. Using AI with customers. Be honest when AI is involved, keep a person one step away, and never let AI pretend to be a real person.
  10. When AI connects to our systems. A connected AI can see everything you can see, so ask before you link any AI tool to email, files, calendars or customer records.
  11. When something goes wrong. Tell someone the same day, keep the chat so it can be fixed, and expect no blame, because hiding a mistake is the only real problem.
  12. Your first week: three safe ways to save time. Start with three low-risk jobs, summarizing a long thread, drafting a reply you then fix, and turning notes into a checklist, and check each result before you use it.