AI in 60 Minutes — Your First Real Workflow · Lesson 6 of 6

Bonus Lesson — Teach AI to sound like you

20 minutes to set up, then it saves you time on every draft. Optional, but it's the one that makes the rest of this course stick.

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The workflow you built in Lesson 4 has a weak spot, and it isn't the prompt. It's that every morning the AI forgets who you are.

It doesn't know your prices. It doesn't know you never say "thrilled." It doesn't know Maria signs the customer email, not you. So every draft comes back sounding like a brochure, and you spend five minutes making it sound like your business.

Five minutes, every draft, every day. That's the tax. This lesson removes most of it.

You write the background down once, in three plain text files, and the AI reads them before it writes anything:

• `voice.md` — how you sound, with a few real examples of your own writing.
• `business.md` — what you do, who you serve, what customers ask, what you won't do.
• `rules.md` — hard rules. Banned phrases. Length. What to never promise.

Then your request can be just the job. "Reply to this." The files carry the rest.

Open the [Business Voice Kit](/library/18) in the resource library. It has the templates, the interview prompt and the setup steps for Claude, ChatGPT, Microsoft 365 Copilot and Gemini. If you run a home-services company, a law office, a practice, an accounting firm or a shop, grab the [Industry Starters](/library/19) too — it gives you a filled-in `business.md` to edit instead of a blank page.

Copy the interview prompt from Part 2 of the kit into a fresh chat. Answer the questions. When it asks for examples of your writing, paste three real emails you were happy with — not typical ones, good ones. The AI copies what you show it.

It will hand you three drafted files. Read them. Fix anything that's wrong. Anything marked `[ASK: ...]` is a fact it didn't have, so fill it in.

One rule before you save anything: no customer names, no account numbers, no passwords, no employee details. These files go into every conversation. Keep them to what you'd tell any customer.

Follow Part 5 of the kit for your tool. In short: make a saved workspace — a Project in Claude or ChatGPT, an agent in Copilot, a Gem in Gemini — paste the one-line instruction, and upload the three files.

Now open your Lesson 4 workflow *inside* that workspace.

Take the prompt you wrote in Lesson 3. Run it once in a plain chat and once in your new workspace. Put the two drafts side by side.

Ask yourself one question: *which one would I send?*

If it's the new one, you're done. If it's close but not right, the fix is in the files — a wrong fact goes in `business.md`, a wrong tone means a better example in `voice.md`, and a mistake you've now seen twice becomes one line in `rules.md`.

You still read every draft before it goes out. The files make the first draft better; they don't make you optional. And put a date at the top of each file — prices and priorities change, and a file that's a year out of date will confidently tell a customer last year's price.

The goal was never for AI to sound impressive. It was for it to sound like the person who answers your phone.

→ Bonus complete.

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