Answer Customers Faster with AI
No code. Let AI draft replies to your most common customer questions in your own words, while a person checks and sends every one.
A hands-on course for small business owners and front-office staff who answer the same questions every day by email, text, review and phone. Collect your 20 most common questions, write an answer bank with real facts and what you never promise, and save a 'reply in our voice' instruction in Claude, ChatGPT, Copilot or Gemini. Run a draft-then-approve routine where a person always sends, reply to reviews without arguing or inventing, set up an honest after-hours plan, and measure your time to first reply for two weeks. No code, and no new software.
About 145 minutes.
Lessons
- Collect the questions you really get (20 min)
- Write your answer bank (25 min)
- Teach it your voice, and what stays out of the chat (20 min)
- Draft, check, approve: the daily routine (25 min)
- Reply to online reviews (20 min)
- After hours: honest auto-replies and AI agents (20 min)
- Capstone: measure your time to first reply (15 min)